SpinFin Privacy Policy

Introduction and scope in Canada

This Privacy Policy explains how SpinFin collects, uses, stores, protects, and discloses information relating to people who access or use its online gambling platform, website, games, and associated services. It applies to personal information processed in connection with account registration, identity or account verification, gameplay, payment activity, customer support, and use of platform features.

SpinFin Entertainment Limited is identified as the operator of the platform. This policy describes practices in general terms and should be read together with any notices presented when a particular service or feature is used. Where a separate notice explains how information is handled for a specific purpose, that notice supplements this policy. The policy applies to individuals located in Canada who use the platform, subject to applicable privacy requirements.

Information may be collected directly from users, generated through their activity, or received from service providers and other sources where permitted. The information collected depends on the services used, the choices made by the user, and the requirements that apply to account operation, security, verification, and responsible gambling. Not every category described below will apply to every user.

Types of information collected

Personal information. SpinFin may collect information that identifies, relates to, or could reasonably be associated with an individual. This may include a name, date of birth, residential address, email address, telephone number, account credentials, and information supplied during account registration or account management. Verification processes may require additional information or documents, such as evidence relating to identity, age, address, or payment ownership. The specific information requested may vary according to the circumstances and applicable requirements.

Account and activity information. The platform may record account settings, preferences, transaction records, deposits and withdrawals, payment-related details, game selections, wagers, results, bonuses or other account entitlements, and interactions with platform features. Records may also relate to account restrictions, responsible gambling controls, and communications about account activity. SpinFin does not need to retain complete payment credentials where a payment provider processes them directly; the information available to SpinFin may instead include transaction identifiers, status, or limited payment details.

Technical information. When a user accesses the platform, SpinFin may collect technical and usage information, including device type, operating system, browser characteristics, IP address, approximate location derived from technical data, language settings, access times, pages or games viewed, and diagnostic or performance information. The platform may also record session activity, error reports, security events, and information about how a device interacts with its services.

Voluntary information. Users may choose to provide information when contacting support, responding to surveys, submitting feedback, participating in tournaments or loyalty features, or using other optional functions. This may include the contents of messages, attachments, preferences, and information the user elects to share. Users should avoid submitting sensitive information that is not reasonably needed to address their request.

How information is used

SpinFin may use information to create, administer, and secure accounts; provide access to games and platform functions; process and record transactions; maintain account balances and activity records; and respond to user requests. Information may also be used to verify account details, age, identity, payment ownership, and eligibility for particular services or features.

Information may be processed to detect, investigate, and prevent fraud, unauthorized access, security incidents, prohibited conduct, and other misuse of the platform. It may support compliance with applicable legal obligations, including obligations relating to financial crime prevention, record keeping, and lawful requests from authorities. Where appropriate, information may be used to assess risks associated with an account or transaction and to apply account limits or restrictions.

SpinFin may use technical and gameplay information to operate, troubleshoot, maintain, and improve the platform. This can include identifying errors, monitoring performance, understanding use of features, and testing changes to services. Information may also be used to administer loyalty or tournament functions and to apply user-selected responsible gambling tools. Any use for optional communications or other purposes will be subject to applicable requirements and available preferences.

Cookies and tracking technologies

The platform may use cookies and similar technologies, including local storage, tags, pixels, and software development tools. These technologies can store or access information on a device and may be operated by SpinFin or by service providers acting on its behalf.

Strictly necessary technologies may support core functions such as account access, session continuity, security, and transaction processing. Other technologies may help remember preferences, measure platform performance, understand how features are used, and detect technical problems. Depending on the service and applicable requirements, technologies may also be used to assess the effectiveness of communications or other platform functions.

A browser or device may provide settings for managing cookies and similar technologies. Disabling or restricting certain technologies may affect the availability or operation of some platform features. Where required, SpinFin will provide relevant choices or notices about non-essential technologies. The operation and retention period of a particular cookie may depend on its purpose and the configuration of the service using it.

Data sharing and disclosure

SpinFin may disclose information to service providers that support the operation of the platform. These providers may perform functions such as hosting, payment processing, identity verification, fraud prevention, customer support, technical maintenance, analytics, and security monitoring. They are expected to handle information for authorized purposes and subject to appropriate contractual or other safeguards.

Information may be shared with game providers or other service partners when necessary to provide a requested feature, process gameplay, resolve a technical or account issue, or maintain the integrity of the platform. The information disclosed will depend on the relevant function and should be limited to what is reasonably needed for that purpose.

SpinFin may also disclose information where required or permitted by law, in response to valid legal process or a request from a competent authority, or to protect the rights, safety, and security of users, SpinFin, or others. Information may be used in connection with investigating suspected fraud, enforcing platform terms, or addressing security incidents. If the platform or its assets are involved in a corporate transaction, information may be disclosed as part of that process, subject to appropriate protections and applicable requirements.

SpinFin does not describe every recipient or disclosure circumstance in this policy because these may vary according to the services used and the relevant circumstances. Information is not disclosed for a purpose incompatible with the reason it was collected unless permitted or required by applicable requirements.

Data storage and security measures

SpinFin retains information for as long as reasonably necessary for the purposes described in this policy, including account operation, transaction records, security, dispute resolution, and compliance with applicable obligations. The retention period may depend on the type and sensitivity of the information, the purpose for which it is held, whether an account remains active, and any relevant legal or operational requirements. Information may be deleted, anonymized, or securely disposed of when it is no longer required, subject to those requirements.

SpinFin uses administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, and disclosure. Measures may include access controls, encryption or other safeguards for data in transit, security monitoring, and procedures for managing access to systems. The platform’s security arrangements may change over time as risks and technologies develop.

No online service or method of electronic storage can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and for promptly reporting suspected unauthorized use through an available support channel. SpinFin may take steps to investigate and respond to suspected security incidents.

User rights and choices

Depending on applicable law and the circumstances, users may have rights to request access to personal information held about them, seek correction of inaccurate or incomplete information, or raise concerns about how information is handled. Users may also have choices concerning certain optional uses, communications, and device-based tracking technologies. The availability and scope of any right may be subject to legal exceptions, verification of identity, and the rights of other people.

Some information is necessary to provide account services, process transactions, maintain security, or meet applicable obligations. If a user does not provide information reasonably required for those purposes, SpinFin may be unable to provide or continue the relevant service or feature. A request to delete information may not be capable of being fully satisfied where retention is required or otherwise permitted.

Requests and privacy concerns may be raised through an available customer support channel, including live chat or the platform’s support function. SpinFin may need to confirm the identity of the requester and clarify the information or action sought before responding. Users may also manage certain account preferences through available account features. Applicable rights and procedures may vary according to the user’s circumstances and governing requirements.

International data transfers

SpinFin and its service providers may process or store information in jurisdictions outside the place where a user resides. Those jurisdictions may have privacy laws that differ from the laws applicable to the user. Information may also be accessed by service providers or personnel located in another jurisdiction when needed to provide or support the platform.

Where information is transferred internationally, SpinFin seeks to use appropriate measures for the circumstances and applicable requirements. Such measures may include contractual safeguards, access restrictions, and security controls. The precise locations of processing may depend on the providers and systems used to deliver platform services, and may change as operational arrangements develop.

Protection of minors

The platform is intended only for individuals who meet the applicable legal age requirements for online gambling in their location. SpinFin does not knowingly seek to collect personal information from individuals who are below the required age. Account and identity information may be used to assess whether an individual is eligible to use the platform.

If SpinFin becomes aware that information has been collected from a person who is not eligible to use the platform, it may take appropriate steps, which may include restricting or closing the account and addressing the information in accordance with applicable requirements. A parent, guardian, or other appropriate representative who believes that a minor has provided information may raise the concern through an available support channel.

Policy updates and changes

SpinFin may revise this Privacy Policy to reflect changes in its information practices, platform features, service providers, security measures, or applicable requirements. The updated policy will be made available through the platform, with its effective date or revision date indicated where appropriate.

Where a change materially affects how information is handled, SpinFin may provide additional notice through the platform or another appropriate channel, as required. Continued use of the platform after an updated policy takes effect is subject to the revised policy, to the extent permitted by applicable requirements. Users are encouraged to review this page periodically to remain informed about the current practices described here.